Frequently Asked Questions

Email:customercare@vesolutions.co

Call: 888-816-8348, option 2

Local calls:(216) 785-2622

FMS also offers the option of selecting Help > Contact Support and completing the online support form. The system will create a ticket so the first available agent can contact you.

You must have three components in place before your kiosk can be deployed:
     •The kiosk has been assigned products.
     •The credit card reader has been activated.
     •There is internet access available to your kiosk that does not block any critical ports or sites that are necessary for it to function.

All products, pricing, barcodes, and other information will be created within your VMS. Once we receive an operatorID/code/domain from you, we attach your VMS to our middleware, and from there, you can send catalogs/markets to your middleware/FMS, which will then attach them to your kiosks.

It is recommended that you watch our two videos on loading products if you use a non-VMS. If you do not have a VMS, you can find them here: Video 1 and Video 2.

If you use USConnect or MMR, your card reader should be pre-activated and ready to go. If you use USAT/Cantaloupe, you must work with USAT/Cantaloupe to set up your readers. VE support will assist you with the serial numbers, contacts, and emails you must send to set up your reader.

The network requirements for VE Kiosk can be found in the quick start guide, or a copy can be obtained from our VE technical support team.
The kiosk must be connected to three to four endpoints, depending on the payment provider:
     •Our FMS site to receive inventory information.
     •The payment providers' credit site.
     •The loyalty website.
     •Teamviewer so that VE can provide remote support.
Some networks may block TeamViewer. Even if Teamviewer is blocked, the kiosk will continue to function. However, this limits the amount of remote support that VE can provide and requires more site visits on your part if we cannot resolve the issue remotely.
When you use a cellular network like Opt-Connect or WTI Wireless, you are on an open network, and the kiosk should simply plug and play.

Offline Mode

     In addition to having a strong internet signal, it is recommended that you review our kiosk offline agreement. It allows the kiosk to operate offline, but it has limitations, which is why we require you to sign it and agree to the terms. There is no additional charge for this feature.

Screen Cleaning

     We recommend using a moist towelette and immediately drying it with a paper towel rather than spraying chemicals for screen cleaning. Using this method will prevent chemicals from dripping down the screen.

Battery Backup

     If you intend to place your kiosk in a factory environment or an area susceptible to power outages, brownouts, etc., we recommend purchasing a battery backup. We recommend one that retains power for at least 10 minutes to prevent sudden power outages.

These passwords are created by us and given to each customer individually, so you will need to contact customercare@vesolutions.co to obtain them.

Yes, but you will be responsible for remembering them once our customer care team has programmed them.

Yes, we need your USG number and the date you'd like us to send sales information.

Yes, tiered pricing must be programmed at the kiosk level. We offer both Discount (if someone uses their loyalty program) and Fee (if someone uses a credit card), but we recommend Discount as:
     •Fees aren't legal in all areas.
     •Fees aren't consumed by some or all VMS's which may cause your accounting to be inaccurate.
Please get in touch with customercare@vesolutions.co to learn how to set up tiered pricing. We can remote into your kiosks (as long as they are online) and adjust the tiered pricing if you require assistance.

You can find the kiosk manuals here.