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Frequently Asked Questions:

How do I order?
To place an order, click the item you want to purchase and select the "Add to Shopping Cart" button on the product detail page. Then, select the cart in the upper right corner to finalize your purchase details. It is also possible to order by phone—Call 1-800-321-2311 toll-free or locally at 216-432-1800. To expedite your order by phone, please have the following information: the VE or manufacturer's part number, the quantity you are ordering, and your VE Solutions customer number.

What are your payment terms?
No minimum purchase is required. Payment methods accepted include American Express, Discover, Mastercard, Visa & Payment Terms. You may also apply for an open account using the credit approval application located near the end of our catalog and include the completed form with your mailed or faxed order.

Go to our Support Section under Manuals to download the credit approval application in PDF.

What are your hours of operation?
VE Solutions is open Monday through Friday, 7:30 AM to 5:30 PM Eastern Standard Time.

What is your return policy?
Before returning any part, you must contact a VE Solutions representative and request authorization for the return. Following authorization, please include the original invoice number along with the returned part. Please note that specialty orders and electrical items are non-returnable. All returns are subject to inspection, and a 15% per item restocking fee applies.

What warranty applies to VE products?
VE Solutions, Inc. warrants that the products sold will be of the kind and quality described herein and will be free of defects in workmanship or material for a period of 90 days (180 days for coin mechanisms, bill validators and control boards) from the date of the original sale. Should any failure to conform to this warranty to appear within 90 (or 180) day period, VE Solutions, Inc. shall, upon receipt of written notification of such failure to conform, correct such non-conformity either by repairing or replacing any defective part or parts, at its option. This warranty is in lieu of all warranties of merchantability, fitness for a particular purchase, or other warranties, expressed or implied. Correction of non-conformities in the manner and for the period of time provided above shall constitute fulfillment of all liabilities of VE Solutions, Inc. to buyer whether based on contract, negligence or otherwise with respect to, or arising out of, the sale of any part or parts.

What limitations to liability are there?
VE Solutions, Inc. shall not be liable for any injury, loss or damage, whether direct, incidental or consequential, arising out of the purchase, use or the inability to use any part, parts or products sold by VE Solutions, Inc. The remedies of the buyer set forth herein, with respect to any breach, are exclusive and the liability of VE Solutions, Inc. with respect to any contract or sales or anything done in connection therewith, whether in contract, in tort, under any warranty, or otherwise, shall be limited as aforesaid and shall not exceed the price of the part, parts or products on such liability is based. Any statements or representations about the parts or products, other than those contained herein, do not constitute warranties and shall not be relied on by the buyer and shall have no force or effect unless contained in a written agreement signed by officers of VE Solutions, Inc.

What about California customers?
VE Solutions, Inc. does not warrant or guarantee that its products meet California Proposition 65 or environmental laws. The buyer is responsible and liable to ensure that the products ordered for use or sale in California comply with all California laws.

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Not responsible for typographical errors.
Artwork for recognition only. Does not represent any specific item.